Sima Kesler v T-Mobile


Plaintiff Sima Kesler, a 71-year Old Woman from Pennsylvania, has suffered from SIM swap fraud when a T-Mobile employee handed over her T-Mobile account details to an unknown individual who visited a T-Mobile store pretending to be Sima on May 2, 2020.

Later that day, she lost the network signal and immediately contacted T-Mobile support via chat utter dismay, She found out later on that the T-Mobile representative kept her on for hours but did not inform her that she's been a victim of SIM swap fraud the entire time, up until she received email notifications that her passwords have particularly reset on her Coinbase account where she lost more than $20,000 of crypto.

8/26/21 Update PLEADING #5 MAILED TO UNREP (JL ) (Entered: 08/26/2021)

08/24/2021 Update

  1. Plaintiff shall submit all of her claims against Defendant.
  2. The arbitration is pending
  3. Counsel for the Parties shall attend status conferences set by the Court to notify the Court of the status of arbitration.
  4. The Court hereby retains jurisdiction to confirm the arbitration award and enter judgment for the purpose of enforcement.

06/25/2021 Update the case assigned to Honorable Scott W. Reid

06/21/2021 AFFIDAVIT of Service by Persis the Process & Investigations was given to T-Mobile USA.

06/03/2021 Update Summoned was issued to T-Mobile USA.

6/2/21 Update Plaintiff Sima Kesler files a civil complaint against Defendant T-Mobile. Defendant's answer is due on 8/27/21.

Claims in
Sima Kesler v T-Mobile

Negligence is defined as a failure to behave with the level of care that someone of ordinary prudence would have exercised under the same circumstances. The behavior usually consists of actions, but can also consist of omissions when there is some duty to act (e.g., a duty to help victims of one's previous conduct). 

Negligent Hiring, Retention, and Supervision

Negligent Hiring, Retention, and Supervision is a legal claim made against an employer where an employer must have known or been on notice that the employee was unfit or incompetent to perform the work for which he or she was hired or retained.

Gross Negligence

Gross negligence is more than simple carelessness or failure to act. It is willful behavior done with extreme disregard for the health and safety of others. It is conduct likely to cause foreseeable harm.


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